Civility Is Dead

This was in an email correspondence that I was forwarded. The writer is one of the lawyers in our legal department. The recipient? An area director, who had the temerity to suggest that we accept a customer’s paper, when we’ve accepted this customer’s paper on more than one occasion in the past.

"Did you read the attached form agreement? While it may be "kinder and friendlier" (whatever that means), it is also "extremely lacking" when it comes to key terms and basic requirements of Our Company. And although we may have signed these things before, we are certainly not in the practice of signing such forms now--we are much more mature, and our policies, process and requirements are much more refined."

Well, then. Wonder why people have the impression that lawyers are arrogant jerks?